I am happy to share a Cricut Design Space fix I discovered. Since Cricut Design Space is a software program, often when there is an update to update one thing it will end up breaking something else.
Why is this? Because the programmers at Cricut cannot possibly test their software for every combination of devices and operating systems out there. Plus we all have different programs and applications on our devices that might block something Design Space is trying to do..
Some of the first things I try when Cricut Design Space starts to act up is to shut down the program and restart it. You can also try uninstalling it and reinstalling it.
Cut Image All On One Mat
When using the mobile app, some Cricut owners are seeing a glitch were the whole image will be sent to one cutting mat, even when they have the colors separated into layers correctly. Some users have found that if you go back to the Canvas page and ungroup the image before you hit Make It. It seems that this then allows the different colors to go to different mats.
The JavaScript Error Message
Sometimes you get the Cricut Design Space errors and issues, and other times they seem to pass right over some people. This was one that hit me personally. When I clicked Make It on a project I got the following error message.
Because my husband is a programmer, I knew that JavaScript was a programming language. After that, none of this made any sense to me.
So I went through the normal Cricut Design Space fix troubleshooting list of closing the program and reopening it. That did not resolve it. Then I went under settings and switched from Beta to Live and just like magic, everything was working again!
Warp Text Not Working
Have you played with the new Warp Text feature in Cricut Design Space? Some users have found that it will create the warp look in Design Space, but when you click Make It to actually cut out the design, it cuts the letters out in a straight line. Currently there is no fix for this from Cricut. I did spend some time playing around with something, and I did figure out a work around. I did a video for it HERE.
Help Button Not Working
I love it when a program has a help button, but when that button does not go to the right place, it should be called the “Not So Helpful Help Button”. In the upper left corner of the Design Space screen, on the computer version, there is a Help button. When you click on it there is an option that says Contact Customer Support, and that link is broken. It should take you to the Customer Support page with the Cricut phone numbers and
Cricut Design Space Fix for Print then Cut
I did an entire article, which you can find HERE, that is specifically about Cricut Print then Cut issues. I give you some tips and tricks on how to troubleshoot the issues, while also teaching you a little bit about how the Print then Cut feature works. If you found this page and are experiencing issues specifically related to a Cricut Print then Cut project, click HERE.
Cricut Design Space Fix for iOS – 2023
If you are uploading images on your Cricut Design Space app for iOS systems, and when you use the Remove button it removes the entire design or turns the whole thing black there is a fix! Delete the app and go to the App Store and reinstall the app.
Also, if your project is only showing the first 10 mat previews when you click Make It, you will need to delete the app and go grab the new one from the App Store. I don’t know why, but for some reason when you just click the “update app” for Cricut Design Space it does not always override the existing app. I have found that it is always better to delete the app and start fresh.
There are ongoing issues with the iOS version of Cricut Design Space. Cricut is aware of it and working to resolve. If the project has guides or hidden layers and you click on customize it will immediately boot you out of Design Space and back to your main device screen.
In most cases projects will still open if they do not have guides or hidden layers. Currently the suggested work around is to open the project on some other device, remove the Guides and hidden layers and save with a new project name.
UPDATE!!!!!
Some users are finding that if the go to the App Store and download the new updated version of the app, this will resolve the issues they were having with Design Space trying to kick you out of the system. Additionally, I would start by deleting the existing app and then installing the new one for this Cricut Design Space fix for iOS operating systems.
Cricut Design Space Fix Update 2022
If it has been a while since you have used Cricut Design Space then you will want to check out my video that covers all of the updates that have come out in the past year. My Recent Updates to Cricut Design Space video is now on my YouTube channel.
And then, just a few days after I recorded the last video, Cricut had even MORE updates. This next video will show you how to use the new Combine button, which is similar to Weld.
Cricut Design Space Fix After June 2022 Update
With the update in June of 2022, many Cricut owners started to wonder where how they were supposed to rotate images and text in Design Space. There used to be a curved arrow on the upper right corner of the image that you could use for rotating.
Don’t worry . . . rotate is not gone, just hidden, as I show you in this video.
What to know a secret?
Guess what? I was once in your shoes! I was once a Cricut beginner! You can actually look way back on this blog and find my early posts and see how far I have come on my journey!
You can also see that I love helping people. I think we should spend more time having fun crafting than trying to figure out how to use a software program! This is why I break everything I know into easy to follow steps. And because I have written down the steps, added screen shots and videos, you will know that you have the best resources for learning.
I also use a lot of analogies in my tutorials. If I can relate something in the Cricut Design Space software to an every day situation or something most people would encounter in every day life, I feel that helps people to learn. One great example of this is how I compare Cricut Access to Netflix.
So if you feel like you are always struggling with Cricut Design Space and wish there was one place you could go to learn how to use all of the buttons and features so you could spend your time just enjoying crafting then you should check out my Teach Me Cricut Design Space Online Course. This course is like having a direct line to my brain and downloading all of the information I know about using Cricut Design Space!
Lock/Unlock Button Missing
Another change with the most recent update is that along with the Rotate button you might have noticed that the Lock/Unlock icon that used to be in the lower left corner of any design, text or shape is now gone. The only way to unlock and distort things now is to use the padlock icon at the top of the screen, by the Size section.
To me, this change is a downgrade. I like that there used to be multiple ways to do the same task so that each user could do what works for them.
Being Charged for Projects or Images
Many users reported that Projects or Images that they know they have used before, or that say they are included in Access are now showing up as needing to be paid for. Some users have found that the fix for this was to just log out and then log back in. Others found that things to a day to resolve on their own.
Bluetooth Connection
Another thing that I personally noticed with this latest update is that my Design Space on my computer can no longer find the bluetooth connection or the USB cable that I have running from my Cricut to the computer.
What is the Cricut Design Space fix for this?
For me, that means I am creating my projects on the computer, saving them to the cloud and then cutting them from my phone. This is not ideal, but right now it is the only option I can find so that I can actually cut with my Cricut.
Cricut Design Space Fix for Android Users
In late February of 2022, some Cricut owners that use Design Space on their Android devices started to experience issues while trying to sign in to Cricut Design Space. If you are having these same issues, visit the Google Play store to get the latest version of Cricut Design Space (v4.3.2).
Cricut Design Space February 2022 Update
If you are having problems finding things, like the Upload button or the feature that turns on and off the grid lines in Cricut Design Space after the February 2022 update, this short video will help you resolve that.
Cricut Design Space Fix for Blank White Screen
If you are getting blank white screen on a Mac while using Cricut Design Space there was a recent update from Cricut Design Space that had some users working off a Mac encounter a blank white screen. Cricut now has a step by step tutorial for you to follow to fix this issue. Just click HERE.
Forced Update/Uninstall and Delete
If you are getting a white screen with version V 6.6.134 of Cricut Design Space the fix for that is to force an update of Cricut Design Space. You can do this on the computer by going to the upper left hand corner of the screen and clicking on the word View and then selected Force Reload, like I show in the image below.
You can also uninstall and re-install Cricut Design Space. You might have to go into your Downloads folder and remove everything connected to Cricut Design Space to totally clear the program from your system and start the reinstall process from scratch.
Cricut Design Space Fix for Offset Not Working
If you are experiencing problems with the new Offset feature, remember it is still in the beta testing stages. Also, it is only available on the computer version of Design Space and you have to have the correct computer system requirements.
Verify that you are working in the New Cricut Design Space canvas, and not Classic. You can do this by going under the Setting in Design Space, which is in the pull down from the three little lines in the upper left corner. Then you will get a pop up window that looks like this.
Another offset fix you can try is to right click on the Cricut Design Space application icon on your computer. This brings up a list of choices. Click on Properties at the bottom of the list. A new window will pop up that looks like the image below.
Click on the Compatibility tab and verify that none of the boxes are checked. If you need to uncheck anything, click Apply in the lower right corner.
February 2021 Cricut Design Space Fix – Clear Application Cache
With the February 2021 update that was done to Cricut Design Space some users, including myself, were having trouble opening anything in Design Space. This included formerly created and saved projects. Cricut put out a statement with a fix for this that you can read HERE.
The Cricut Design Space fix for this problem is Clearing Application Cache. I had no idea how to do this myself, but I found the directions from Cricut very easy to follow. Please click HERE to read and follow the directions from Cricut.
Below are a few questions that have come up about this process.
Will I lose my Fonts?
Some Cricut users are asking if clearing the application cache for Cricut Design Space cause them to lose any fonts that they have from sites like DaFont. The answer to this is no, you will not lose your fonts.
Any fonts that you downloaded and installed from sites like DaFont are installed on the device you are working with, whether that is your computer, iPad or phone. They are a part of that operating system and are not stored in Design Space. This is why they show up under System Fonts when you open Design Space.
Will I lose my Images?
Another question is will I lose my images and svg files that I have uploaded to Design Space by clearing the application cache. The answer to that is no, you will not. This is because when you upload an image or a svg to Design Space you save it to the cloud. The cloud is on the Cricut server so once you are back in Design Space you will be able to access them again.
While we are on the topic, if you are looking for places you can get FREE SVG FILES I have a list HERE.
What if I downloaded an image or font?
In Cricut Design Space next to fonts and images you may have seen an option that says Download. If you have downloaded an image or a font in this manner, you will not lose it. Cricut Design Space is a program and when you download images or fonts they are not saved to your computer. Downloading them just makes them available for you to access if you are working with Design Space offline.
Here is a great example of working with Cricut Design Space offline. Pretend you are going on a long trip and will not have internet connect while traveling, maybe while you are on the airplane. If you download all of the images and fonts you know you will need for designing a project before getting on the plane, you will be able to use them to create projects while you are on the plane.
You will know you are working offline in Design Space because you will see the word Offline in the upper left corner of the screen. The only thing you cannot do while offline is upload images and fonts that are not already in your Design Space account.
Will I lose my Projects?
What about saved projects, will I lose those? Once again, the answer is no. Your saved projects are also saved to the cloud so they are nice and safe on the Cricut server. If you go into Settings, you can bypass this. You would have to change the default settings to computer only. So unless you know you have done that, you are safe and you will not lose your projects.
More Troubleshooting and Cricut Design Space Fix Help
If you want to check out my other article on troubleshooting some of the most common error messages and warnings you might encounter while working on a project you can click HERE. If you are working on a Print then Cut project there is a whole different list of things you should check off to troubleshoot, and I have that list HERE.
I hope that this helped you to understand Cricut Design Space a little better, and how to fix issues that may come up with program updates. If you want to learn more about Design Space you can join my Facebook group at Teach Me Cricut Design Space. I also have free handbooks you can download under the Classes section of this website. I actually enjoy troubleshooting Design Space issues with people so feel free to reach out to me!
Other Cricut Issues – Shawn’s Cricut Journey
In June 2022 I started to experience some weird issues with my Cricut including the following
- Cricut would not connect to the Bluetooth from my computer. I tried all of the re-pair troubleshooting steps multiple times. The only way that I could cut anything with my Cricut was if I cut it from the app on my phone.
- Before resorting to only cutting from the phone app, I did also try connecting my Cricut directly to my computer with the USB cable. Design Space would not find the cable connection.
- One day when I opened Design Space and went to search for an image I know I own, since it is a Disney image and I buy all of those, nothing came up in the search. Design Space was showing that I did not own any images! The next day they were all back, but that was frustrating for the one day I could not cut things I knew I owned.
- I started to experience cutting issues. I was cutting a rectangle shape and it cut it so slow I could have cut it faster with a paper trimmer. The Cricut would cut one side of the rectangle, then stop like it was done cutting, then it would start up again and cut the next side, then stop again like it was done cutting.
- At this time I also noticed that my cuts were not clean any more. I would find little edges or pieces that I needed to trim off with a scissors. This was not hard to do since I was doing a lot of rectangles and straight line cuts, but it does kind of defeat the purpose of using an electronic cutting machine. I changed out my blade, even though I knew it was pretty new. I got a fresh mat to see if that helped but nothing made it better. The only thing that worked for me was to start doing a double cut on every cut I made.
Due to my frustration with the issues I was seeing, once I finished my card making series that I had started with my Cricut, I packed that machine up and have switched over to my Solo. I will still be able to show people how to work in Cricut Design Space, but I want to be completely honest here so that everyone knows that my projects will now be cut with the Solo.
For years I have been saying that I can fix or resolve about 95% of the issues that people have with their Cricut not working correctly. The only Cricut Design Space fix I have not had an answer to or been able to resolve is when the software is the issue, which it seems for me is the current problem. I will still be able to teach you to design things and use your Cricut, but I personally will be cutting things with my Solo going forward. If you want to learn more about using the Solo as an alternative to the Cricut you can click HERE.
Classic Design Space – Old
Switching to Classic Design Space used to be the go to fix for any problems users were encountering, but around June 2021 many users noticed this option was no longer available. For that reason I am moving all of my information about switching to Classic Design Space to the end of this article. I do want to keep it here just in case some users are still able to use or if this option is brought back at a later time.
Since sometimes problems come out after an update the first Cricut Design Space fix you should try is switching the canvas style from New to Classic. If you do not know how to find that setting, let me show you. First on the computer version of Design Space go to the three little lines in the upper left corner. When you click on those lines it opens up a new list of choices for you. Go down to Settings. See the image below
Once you click on Settings a new window will open up. At the very bottom is a spot where you can choose if you are using the New Design Space Canvas or the Classic Design Space Canvas. Click Classic.
You might not be able to access some of the new features, but at least this Cricut Design Space fix allows you to continue to use Design Space as you were previously.
As there are more updates, there will be more fixes and I will continue to add more Cricut Design Space fix tips and tricks here.
42 Responses
best i have ever seen !
I use ipad with my cricut. I never had any issues but immediately after the last update I could no longer cut thru my stickers. I changed the blade changed the pressure and tried different materials to no avail It was work9ng perfectly the night before the update. Do you think its related? Ive been looking everywherefor info for days. Thank you!
I am not sure if it is related, but you might want to try this fix. It cannot hurt.
Thank you so much! My business has been delayed a few days due to this update. Now, I can get back up and running. Thank you, thank you, thank you!
My system is still not working and I loosing business
Did you try reaching out to Cricut support on this?
Was only getting a white screen and YOUR great ideas saved me! Thank you for sharing and caring enough to help the rest of us! lol
since the update, i have trouble connecting to my maker and it won’t send my print and cut stickers to my printer but it says it has printed when it hasn’t, have even bought a new printer still won’t work. Any ideas?
I would contact Cricut Support about that. I do know that they are doing some maintenance work on the software today.
when i go to settings, i dont see the option for new or classic, what am i doing wrong?
That Classic option has been removed. This is why I marked that section of this page as Old so that people are aware that it is no longer any option if they have the newest update of Design Space
I can’t open DS on my IMac desktop where I do all my work. I’m getting a blank white box and nothing else. I’ve Uninstalled and installed it a couple of times and still nothing. Also emptied cache. I contacted Cricut and seeing I’m not computer savvy I followed each step they gave me and it still didn’t work. I’m not sure if this made a difference but I have DS on my IPad and was on it a few days ago deleting some Cricut files and did the last update on my IPad not my IMac desktop. I was able to use my IPad to make a t-shirt a couple of days ago because I couldn’t opeN DS on my Mac. At this point I am very frustrated.
Karen
Do you have an email contact for the person that you worked with at Cricut? In the past they have worked with me until the issue was resolved.
I am having the same problem. NO login spaces to type a username and password.
You might have to reach out to Cricut support about that.
I have been unable to access my downloaded fonts in Cricut Design Space for the last 2 months. I contacted Cricut support and they had me uninstall and re-install and that still did not work. I am able to see my fonts in Photoshop and Word so I know this is a DS issue. I have a Mac, OS is 10.15.7.
That is terrible! When I have contacted Cricut support over email they always work with me until the issues are resolved.
I am currently having this same issue. I spent over an hour on the phone with customer service yesterday, and the problem is still not resolved. I am very frustrated, and unsure what the next step is?
I am so sorry to hear that! Did you try some of my suggestions here?
I also had this same problem. I could use downloaded fonts just fine on other programs such as Photoshop and Word. I contacted Cricut Support multiple times and did not find any help (Multiple times I uninstalled and re-installed). I just know that I can’t use my MAC for fonts with Design Space. I installed all of my fonts on my daughter’s PC Laptop and connect my Cricut to that. It’s a Design Space issue with MAC.
I am having the same issue with the font all I can see is Cricut font, but every time I have either emailed or spoken to someone, they tell me that they are not sure how to fix the issue. I have sent screen shots 3 times and emailed 7 different people. I have reinstalled I don’t know how many times and installed Beta three times. I’m going crazy here!! I really don’t think anyone knows what they are doing. It’s very frustrating as I’m sure you understand. I’m glad that someone else is having the same issue and it’s not just me. Mine started the middle of March.
Have you looked to see if you have all of the filters unchecked? Did you get a new computer or new device that you are working with your Cricut from?
I do not have the option for New in canvas settings to change from classics and offset is still not working I have a windows 10 64 bit
The toggle between new and classic has been removed with a recent update. You might need to contact Cricut support to work through how to get offset on your computer.
I am running Windows 10 and using the Chrome browser. None of my fonts are listed when I query “my fonts” in Cricut Design Space. Three of the fonts I purchased cannot be found at all, not even when I type their names in the “All” fonts query.
Cricut techies concur that there is a record of my font purchases, but I do not have access to them on my computer. Can anyone else access Disney Princess Tangled, All Mixed Up, or 3-D Pokadot Pumpkin fonts in the Cricut Design Space?
I have been through the series to try this and try this with the Cricut techies, nothing has worked. After about an hour of trouble shooting, both conversations ended with, “We are working on it, please try again in two days.
That is so terrible that their support people were not able to help you with this. Very disappointing.
I have had my Cricut since March 2021, I use Design Space with a laptop which has Windows 10 64 bit however the Offset feature is still not working. I have called them on a number of occasions and I seem to be on hold for so long. I don’t have the option to change to NEW/CLASSIC canvas style either.
I have followed your instructions and checked the Properties/Compatibility too. Any further ideas would be greatly appreciated.
I am an occasional user of Cricut and paying for Access not sure if I am happy to carry on anymore with all the problems I am encountering.
Sorry it took me so long to respond to this question.
I often tell people that I can solve about 95% of their Cricut issues. This is one of those issues that falls into the other 5%. There could be a glitch that is not allowing your software to work. I would try uninstalling and reinstalling Design Space to see if that solves it. If it does not then the last resort is to contact Cricut Support for help. I like to use the chat option instead of calling in.
I’m trying to make a birthday card from Cricut Design Space projects but when I change score wheel to fine cutting tool it will cut the project well but then ruins it by cutting the preset project to cut in half. Card useless. Why would it do this? Can you answer to my email please.
I would have to see the project in question. Is there a cut line where the score line should be?
Need help please.. A JavaScript error occurred in the main process during calibration. How to fix please.. Cricut maker..
Have you tried updating your JavaScript drivers?
I think updates should be optional. They are automatic based on what the designers from the company think will be better but I don’t like them at all. As for me just leave it be and allow me to continue working the way that works for me and leave me alone!!
This is one of the reasons that I have started to use my StarCraft Solo, which you can find out more about here . . . https://www.shawnmosch.com/starcraft-solo-cutting-machine/
The link for the video to fix the offset not working under the June 2022 update brings me back to this article. Can you share the link for me? Mine WILL NOT work. I have tried everything suggested! SO frustrating. Thanks so much!
Sorry about that! I just updated it with a screen shot of the Settings option.
My images in the layers panel are not highlighting when I choose them. I uninstalled the program and reinstalled. Same problem. Any suggestions?
I have not seen that issue before. You might have to contact Cricut on this one. Let me know what they say is the fix so I can document it here for others.
I have not been able to fix the highlighting unfortunately. I spent 4-5 hrs on the phone with them. Ugh.
However, I saw something someone had said that I might be able to help with. If you find that your computer is not connecting to the Cricut via Bluetooth, I found what fixed mine. An update had seemed to turn off my Bluetooth in my settings. Just an FYI that I hope helps someone.
PS. Please don’t distribute my email. Thank you for y the time you spend helping people! 😊
I have lost all downloads before November 2022. Is there a way to fine them? Thanks
You should reach out to Cricut support. I believe that they have been able to recover files that were uploaded to Design Space for others.
Hi,
After contacting Cricut and getting “we do no longer supporting offline work on Design Space”, I feel a WARNING is needed for new users looking up this information since, at this time, the “Offline” feature still advertised is seriously limited since an internet connection is absolutely necessary to connect to the Cricut servers each time you want to OPEN Design Space on Desktop (and you can’t use your Cricut without Design Space).
Once DS is opened, if you don’t need to upload images, do a search in your saved for offline project, change a parameter (language, units, etc), etc and if your work is saved for offline use, then yes you can “work offline”… (as long as DS doesn’t crash/freeze… also hoping that next time you want to open DS, Cricut will still feels like supporting your machine and is still there to give the OK for DS to open)
From someone who only considered buying a Cricut after they lauched the “working offline” option…